FREQUENTLY ASKED QUESTIONS
Our group class has a maximum of 4 people in a class to make sure that every client gets enough support and attention they need for a safe and effective workout.
If you have a group of 3 or 4 friends or family members who wish to attend a regular class together, we can create a dedicated private group class just for you, and scheduled at a time that suits your group.
Please refer to the “Members” page for instructions on how to sign up.
For group class we have the option of 1 time trial class, or starter pack of 5 classes. For private class (solo or duet), we offer a starter pack of 3 private sessions.
These are available as a one-time purchase only for new clients.
We recommend form-fitting workout gear (eg. a fitting top and tights for ladies and a fitting top and shorts over tights for guys) so our instructors can check your form and guide you through your workout better.
Clients are required to wear socks to attend classes at our studio for safety and hygiene reasons.
Clients can make, change, cancel bookings in the published group class schedule through our booking website (under “Members” page) or mobile app.
Private classes are arranged based on client’s preferred timing and instructor’s availabilty as well as space availability. Please contact us through WhatsApp to arrange a private session booking.
There is ample public parking space available in the compound.
TERMS & CONDITIONS
By signing up to be a client of STUDIO 18, participating in any classes/ events/ programs, or utilizing any of the equipment and facilities, you are deemed to have read, understood and accepted the Terms and Conditions set out here and agree to be bound by them.
We reserve the right to change, update or reissue these Terms and Conditions at any time, and you agree to be bound by such changes.
References to “we”, “us” and “our” in these Terms and Conditions is a reference to STUDIO 18 (including directors, employees, contractors, instructors, agents, representatives), and its related entities, affiliates, and franchisees.
- Fees & Payment
- All fees must be paid in full in advance prior to the actual class session. Your booking will only be confirmed upon the receipt of full payment, or if you have a valid prepaid package with us (“confirmed booking”).
- All payments made are non-refundable and non-exchangeable.
- In the event you have any fees outstanding, we reserve the right to deny you our service until such time all payments are received.
- We reserve the right to review and change prices periodically. The current prices are available at our studio or upon request.
- Class Schedule
- Each class session lasts for 55 minutes.
- Clients are encouraged to come early to avoid disruptions. Clients who arrive late will receive the remaining scheduled time.
- Class schedules and assigned Instructors are subject to change, substitution, or cancellation without notice.
- Class Package
- All new clients are entitled to either a trial session (for group class) or a starter package (for private and group class) as a one time purchase. Subsequent sessions will follow single or normal package pricing.
- Class packs are non-transferable, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser without an explicit consent from us.
- Class packages may be shared between immediate family clients only. Immediate family shall mean your spouse, child/children, parent/s.
- Class packages have a validity period commencing from the date of first class. Any unused sessions at the date of expiry will be forfeited unless approved for extension solely at our discretion.
- Any special promotion packages sold shall be subject to additional terms and conditions for that promotion. The validity of such packages shall be strictly enforced.
- Class Booking
- Bookings are on a first come, first served basis.
- For group class, clients can make, change, cancel bookings in the published group class schedule through our booking website or mobile app. For private class, bookings are made based on mutually agreed time between instructor and clients.
- Class Cancellation/ No Show
- Class cancellations must be made 12 hours before the class starts through our online booking system or whatsapp to our studio number.
- Late cancellation or no show will result in a class credit being deducted from your account.
- Conditions of Entry
- Anyone under the age of 18 years shall be accompanied by a parent or legal guardian or caregiver.
- We reserve the right to refuse entry to, or eject from any of our studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the studios.
- Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other participants attending the same class.
- Smoking is strictly prohibited inside our studios at all times.
- Clients are required to wear appropriate attire for physical exercise at all times while visiting our studios, and must refrain from wearing clothing which contains offensive prints or designs or which may present a danger to themselves.
- For hygiene purposes, socks must be worn at all times during your workout.
- For the enjoyment of all participants, clients are strongly encouraged to turn all mobile phones into silent mode while visiting our studios.
- Clients are required to treat all persons and property at the studios with all due care and respect
- Security
- We are not responsible in any way for the safekeeping of your personal belongings that you bring into our studios, and will not be liable for any loss or damage to your property that you may suffer at our studios.
- As such, we strongly recommend that clients refrain from bringing any valuable personal belongings into our studios.
- Acknowledgement of Risk
- You acknowledge that there are certain inherent risks and dangers in fitness activities and the use of exercise equipment in association with the classes and use of the facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries.
- You acknowledge that you are in good physical condition and will keep us informed of all existing physical injuries and ailments which may be aggravated as a result of your participation in the classes or which may render you unfit or unsuitable to participate in classes or more susceptible to injury.
- Our instructors are not medically trained and are therefore not qualified to assess whether you are in good physical condition and/or that you can engage in active or passive exercise without detriment to your health, safety, comfort or physical condition. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
- Waiver and Release of Liability
- You acknowledge that instructors may during your participation make physical touch/ contact to adjust, correct and guide your movement or for your safety so as to provide an optimal experience. You hereby waive any claim or complaint relating to any such contact.
- We reserve the right to change, substitute, or cancel scheduled classes and/ or instructors. We are not liable in any way to provide you with a refund, credit, transfer, or to offer compensation of any kind, for classes not held in accordance with the Class Schedule, or where the Instructor leading the class differs from our Class Schedule or has been substituted, including without any limitation any classes that are changed or canceled.
- We will not be liable for all injury, illness, damage or loss of any kind whatsoever directly or indirectly sustained by you, however caused, during or after the participation in any classes. You hereby waive and release us from all liabilities from participating in any classes or from otherwise entering the studios.
- You and your heirs, next-of-kin, personal representatives and assigns (collectively known as your “Legal Representatives”), hereby agree as follows:
- To acknowledge that we shall not be liable for any damages arising from personal injuries (including death) sustained by you or your guest in, or on, or about the premises, or as a result of the use of the equipment or facilities, regardless of whether such injuries result, in whole or in part, from our negligence.
- To waive and release us from all actions, proceedings, claims, demands, and liabilities in the respect of any such injury sustained by you or your guest, or aggravation of any existing medical ailment, illness or condition, however caused.